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How to send us your instrument

Fast help in emergencies: In many cases, replacement of an inexpensive electronics module is all it takes to get a production system quickly up and running again. If the sensor needs to be repaired, just return it to us and we’ll get it back to you in good working order within a very short time.

1. Create the order

Fill out and print the repair order form. To do this, click on “Create repair order”.

2. Clean the instrument

Clean your instrument thoroughly, removing all buildup and dirt.

3. Pack the instrument

Pack the repair order together with your instrument in a suitable package.

4. Dispatch

Send the package to VEGA. You can find the shipping address on the repair order.



Instrument return

Generate order
Sender
Order information
Instrument information
Generate order


Sender

* Required field


Billing address

* Required field


Shipping address

* Required field

Versandart


Important information

Based on your device information, we will select a suitable shipping provider. You will receive your return label separately by email from us (during our business hours within 24 hours).

Information about the sender / pick-up location

* Required field

Entfernen Sie eventuell vorhandene Batterien, sofern sie aus dem Gerät entnommen werden können und führen Sie diese einer getrennten Erfassung zu.

Sollten personenbezogene Daten auf dem zu entsorgenden Altgerät gespeichert sein löschen Sie diese vor der Entsorgung!

We will automatically check your warranty claim regardless of the reason for the return.




Serial number not available? Please enter *.

  Cleaning medium / concentration harmless toxic corrosive irritating flammable other
Process medium*
Medium used for in-process (CIP) cleaning, if applicable
Medium used for cleaning the instrument before return
Important note Please enclose an appropriate safety data sheet for all not harmless substances with the shipment.

Remove

Add instrument


  Cleaning medium / concentration harmless toxic corrosive irritating flammable other
Process medium*
Wichtig: Bitte legen Sie Ihrer Sendung entsprechende Sicherheitsdatenblätter bei, sofern Ihr Gerät mit Gefahrstoffen in Berührung war.

Gerät entfernen

Gerät Hinzufügen

Important note

Please enclose an appropriate safety data sheet for all not harmless substances with the shipment.


Generate order document
Click on “Generate order” to generate your return order document.
For more information on returns, please refer to the generated document.


Operation is being processed

Document was created

Please print out the generated document and enclose it with your shipment.
You can find the shipping address and further instructions in your order document.


What happens next?

1. Goods receipt

You get a confirmation of receipt by email as soon as we have received your package.

2. Order confirmation

After your instrument has been examined, you will receive a report of findings and order confirmation.
Upon request, we provide you with a cost estimate.

3. Repair

Your instrument is repaired by our specialists. The expected duration of the repair is stated in the order confirmation.

4. Return shipment

Once your instrument successfully passes the function test we send it back to you.

Your contact person

Klaus Kaupp
Technische Auftragsklärung
Hans-Jürgen Dattenberg
Technische Auftragsklärung
Maike Jehle
Kaufmännische Auftragsklärung
Sylke Dieterle
Kaufmännische Auftragsklärung