Field Service Engineer

Reporting to the Service Manager

About Us:

VEGA Controls Ltd is a leading provider of level and pressure measurement technology, dedicated to delivering high-quality solutions and outstanding customer service. We are looking for a talented and motivated Field Service Engineer to join our dynamic team. If you're passionate about troubleshooting, enjoy working directly with customers, and thrive in a fast-paced environment, this could be the ideal opportunity for you.

Key Responsibilities

Provide on-site services, including:

• Commissioning of new VEGA equipment.
• Servicing and maintenance of existing systems.
• Customer training on operation, calibration, and fault-finding procedures.

Offer technical support remotely, advising customers via telephone on fault diagnosis and potential solutions, or arranging for an on-site visit where necessary.

Share application-related experiences with the Sales Engineers to help resolve recurring challenges and improve customer solutions.

Participate in continuous service improvement initiatives to enhance the quality of support offered to VEGA customers.

Ensure all work is conducted in accordance with ISO 9001:2015 quality standards.

Location & Hours

This role involves the engineer working remotely, both from the head office and their home. While we aim to stick to the designated operating areas, flexibility may be required as site visit requests can occasionally alter the assigned locations.

The role is based on a 35-hour week, Monday to Friday, typically from 9:00 AM to 5:00 PM (with a 1-hour lunch break). However, due to the nature of the role, flexibility will be required, and there may be occasions where additional hours are necessary to complete tasks. This could also involve overnight stays.

Key Skills and Qualifications

The ideal candidate will demonstrate a strong mix of technical expertise, customer focus, and self-motivation, with a background in the engineering or electrical industry. Experience with level and pressure instrumentation commissioning / servicing would be an advantage. Key attributes include:

Technical Skills & Experience

• Background in engineering or electrical-related industry, ideally with a recognised technical/engineering qualification.
• Solid understanding of the principles and operation of electronics and mechanical construction used in the VEGA product range.
• Capability to understand the principles and operation of new products.
• Practical skills to service VEGA products effectively, using appropriate tools and test equipment.
• Appreciation of the applications and industries where VEGA products are used.
• Ability to work to the requirements of BS EN ISO 9001:2015.

Customer Engagement

• Able to identify customer needs and recommend suitable VEGA solutions.
• Maintains a professional and customer-focused approach in all interactions.

Communication & Teamwork

• Excellent communication and presentation skills.
• Clear and effective collaboration with colleagues, both in-office and remotely (e.g., by phone or email).
• Communicates proactively with team members to achieve shared goals.
• Keeps management informed, reporting relevant information as required.
• Accurately records and stores data related to activities and customer interactions.

Organisation & IT Skills

• Strong organisational skills, with the ability to plan and make the best use of time and resources to meet targets.
• Self-motivated, able to work independently without supervision, as well as within a team.
• Proficient in Microsoft Office programs including Word, Outlook, PowerPoint, and Excel.

Other Requirements

• Highly motivated, reliable, and capable of using own initiative.
• Full, clean driving licence required.
• Must be able to work in compliance with quality standards and company policies.

VEGA offers highly competitive remuneration packages that are based on the skills and experience of the applicant. The package includes a company car and a comprehensive range of benefits, such as private medical and dental coverage, pension contributions, and sick pay. We are dedicated to fostering a positive work environment and support our employees' growth through ongoing training and professional development opportunities.