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Technical support

At VEGA you can reach specialists around the clock who, in many cases, can solve the problem straightaway over the phone.
But should that not be possible, they will arrange everything necessary to get the job done: from the quick dispatch of a replacement instrument to the immediate deployment of a specialist to your location.

Our telephone support is of course free of charge.

VEGA service hotline

During our business hours (Monday - Thursday 8:00 a.m. - 5:00 p.m., Friday 8:00 a.m. - 4:00 p.m.) you can reach our service staff at:

+49 7836 50 120
service.de@vega.com

24-hour service hotline:* +49 1805 858550

* You can reach our technical support around the clock. The service is provided in English. You only pay the local telephone charges.

Checklist for your service call

  • What is the serial number of your instrument?
  • Where is your instrument installed?
  • What medium is being measured?

Our service team

Andreas Schmid

Team Lead Service

Bernd Krause

Service on site &
Telephone support

Georg Binder

Service on site &
Telephone support

Jens Harter

Service on site &
Telephone support

Manuel Christ

Service on site &
Telephone support

Michael Weichselbaumer

Michael Weichselbaumer

Service on site & Telephone support
Customer trainer

Rolf Hettig

Telephone support

Sebastian Neef

Service on site &
Telephone support

Stefan Knauer

Service on site &
Telephone support

Thomas Fischer

Service on site &
Telephone support

Tim Springmann

Service on site &
Telephone support

Lisa Dahlbüdding

Service on site &
Telephone support

Niklas Dold

Service on site &
Telephone support

Bastian Antritter

Service on site &
Telephone support

Philipp Wieland

Service on site &
Telephone support

Useful service tools

Instrument search

Via its serial number, you can find all important documents and information relating to your instrument.
Instrument search

TeamViewer

Via TeamViewer, the VEGA service technician can connect to your PC and give you optimal support.
Download TeamViewer

On-site service

Our service technicians are available worldwide to set up and commission your measuring equipment or help you in case technical problems arise.
Request a service appointment

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