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Field Service and Repair

Quick links and helpful resources from your field service team at VEGA.

VEGA field service experts have a wealth of knowledge and experience when it comes to installing and maintaining VEGA instruments. Use these resources or call our 24-hour hotline to get the help you need.


Schedule a service visit


You can reach our technical support around the clock.

+1 (844) VEGA-NOW

24-hour service hotline

You can reach our technical support around the clock.
+49 1805 858550
The service is provided in English. You only pay the local telephone charges.

Checklist for your service call

  • What is the serial number of your instrument?
  • Where is your instrument installed?
  • What medium is being measured?

24-hour hotline: +1 (844) VEGA-NOW

Day or night, you can reach a VEGA specialist who, in many cases, can solve problems over the phone. If that’s not possible, they do everything they can to get your process up and running again, ranging from the express delivery of replacement electronics or a new instrument to getting a specialist to your facility as quickly as possible.

Click to call


Tips & FAQs

VEGA Field Service Pro Tips & FAQs

VEGA field service experts have heard and seen it all when it comes to maintaining VEGA sensors. Here are some tips, tricks, and FAQs from our field service team to help you as you’re installing and setting up your VEGA instruments. Visit our tips & FAQ page regularly for new updates and advice.

DTM Quick Reference Guide

Download the DTM Quick Reference Guide for a step-by-step guide outlining how to uninstall the current DTM and download and install the new DTM collection.

Useful service tools

Instrument serial number search

Via its serial number, you can find all important documents and information relating to your instrument.


Via TeamViewer, the VEGA service technician can connect to your PC and give you optimal support.

Full access to download information

VEGA provides permanent access to information about your VEGA instrumentation.