Field Service and Repair
Quick links and helpful resources from your field service team at VEGA.
VEGA field service experts have a wealth of knowledge and experience when it comes to installing and maintaining VEGA instruments. Use these resources or call our 24-hour hotline to get the help you need.
24-hour hotline: +1 (844) VEGA-NOW
Day or night, you can reach a VEGA specialist who, in many cases, can solve problems over the phone. If that’s not possible, they do everything they can to get your process up and running again, ranging from the express delivery of replacement electronics or a new instrument to getting a specialist to your facility as quickly as possible.
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VEGA Field Service Pro Tips & FAQs
VEGA field service experts have heard and seen it all when it comes to maintaining VEGA sensors. Here are some tips, tricks, and FAQs from our field service team to help you as you’re installing and setting up your VEGA instruments. Visit our tips & FAQ page regularly for new updates and advice.
DTM Quick Reference Guide
Download the DTM Quick Reference Guide for a step-by-step guide outlining how to uninstall the current DTM and download and install the new DTM collection.
Immediate help with remote maintenance
VEGA service technicians can provide immediate assistance, check instrument configuration, and perform a fault analysis using the remote maintenance service called TeamViewer. Simply download the TeamViewer software and grant a VEGA service technician permission for remote access to begin finding a solution.
Additional Resources
Instrument Serial Number Search
Access instrument features, manuals, certificates, factory settings, and complete documentation with our comprehensive serial number search. Enter the eight-digit instrument serial number on the search page.
Instrument return form
If your instrument needs to be repaired or replaced, please proceed as follows:
- Download the return form, print it out, and complete
- Clean and pack the instrument for safe transport
- Attach the completed form and if necessary, a safety data sheet on the outside of the package
- Send the instrument to your local VEGA office
Full access to download information
VEGA provides permanent access to information about your VEGA instrumentation, including operating instructions, approvals, hardware and software histories, instrument software, and adjustment tools. Visit the download center and find your sensor information using the product name, serial number, or document number.
VEGA Tools App
The VEGA Tools app for your smartphone or tablet offers convenient, useful functions for mobile devices. The intelligent app uses a secure Bluetooth connection to provide 24/7 access to all instrument features. The app also makes it easy to align VEGA sensors to the optimum angle on a swivel mount. Download the app today on your smartphone or tablet.
Still have service related questions?
If you still have questions, please email our field service team at service@vega.com. We’ll get back to you as soon as we can.
